Why Organizational Structures are important for Hotels and Resorts?
*By Ameen Ahsan Strategy Consulting*
Every hotel, whether it’s big or small, needs an organizational structure to carry out its daily operations. It is used to help divide tasks, specify the job for each department, and delegate authority within and among departments. Effective job specifications will increase work productivity and efficiency. Each hotel organizes workforce in different ways. Here shows a medium size hotel organizational structure.
It was basically segmented into six divisions: finance, front office, human resources, food and beverage, sales and logistics.
The financial department’s role is to record financial transactions, prepare and interpret financial statements, and deal with cost accounting and cost control.
The front office (room management) department handles customer service including front desk service, reservation, laundry, concierge, telephone, and housekeeping service. A hotel’s front office is where guests are greeted when they arrive, where they get registered and assigned to a room, and where they check out. It’s almost the most important department as it often offers contact with customers.
The human resources department is given the responsibility to handle employee recruitment, arrange staff training, make promotion and disciplinary decisions, and check staff attendance.
Food & Beverage
The food and beverage department is responsible for all of the dining rooms, restaurants, bars, kitchen, clean up services, etc. Here we basically divide F/B department into two parts: kitchen and restaurant. Kitchen department is responsible for food preparation including main food, dessert, side food, and beverage. Restaurant department‘s role is to provide dining room operation, waiter service, food runner, and clean up service.
The responsibility for sales department is to sell the hotel facilities and services to individuals and groups. They sell rooms, food, beverage or special service such as massage and laundry to potential customers through advertising or direct contacts.
The logistics department is responsible for tracking for daily supplies, purchasing appliances, and keeping security.
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